Send orders by email

You need a supplier first. After you add a supplier and save it, you stay on its page, where you add the email as a delivery method.

Set up the email

1. On the supplier's page, click Add action and choose Send Email.

2. In To, enter the supplier's email address. Separate several addresses with commas.

3. In Send from, keep System email (orders@dropday.io) or choose an email account you connected.

4. Write the subject and the body.

5. Check that the body still contains the order lines placeholder. A new action's body starts with {order_lines:quantity|name}, and Reset default email template puts that default body back.

6. Choose the language of the email.

7. Preview the email. The preview uses your current settings and sample data, and nothing is sent.

8. Save the action.

Add order details to the subject or body

Placeholders fill in order data when the email is sent. In the body, put the cursor where the data should go, then choose an item from one of the menus above the Body field: Order, Order Lines or Other. Its placeholder, in braces, is inserted at the cursor.

The table of order lines comes from the Order Lines menu: for example {order_lines:quantity|name} shows the quantity and name of each line, and {order_lines:quantity|name|reference} adds the reference (SKU). The email only shows the order lines if the body contains an {order_lines...} placeholder.

The subject has no menu. To use order data there, type the placeholder in braces yourself, the same way it appears in the body.

Attach a packing slip or order file

Under Attachments, click Add file and choose the packing slip (the row ending in Packing slip) or one of your order files. The email can carry up to five attachments.

Packing slips explains how to set up the packing slip itself.

Send a copy to someone else

In BCC, enter the addresses that should receive a copy, separated by commas. Whether your supplier sees them depends on how the email is sent:

• With System email, the email to your supplier goes only to the To addresses. Each BCC address gets a separate copy with "BCC:" at the start of the subject, so your supplier doesn't see it.

• With your own Gmail, SMTP or Brevo account, the BCC addresses are sent as CC on the same email, so your supplier can see them.

To keep a copy yourself, add your own address in BCC. From the next order that is sent to this supplier, you get a copy of its order email with the real order data.

Send through your own email account

Without a connected email account, Dropday sends the email through its own mail service. To send it through your Gmail, SMTP or Brevo account instead, connect an email account and choose it in Send from.

What your supplier receives

Your subject and text are placed in Dropday's order email, which has a fixed layout: you can't add a logo, remove the billing address block or change the styling.

The email ends with a "sent on behalf of" footer that you can't switch off. When you send through your own email account, it becomes a short "Email sent using Dropday" line.

The email also has a personal link to an order page, where your supplier can mark the order as shipped.

Dropday doesn't keep a copy of the email that was sent: the order's history shows that it was sent and to which address.

When the email is sent

Dropday emails each order separately when it comes in, with the order lines your rules assign to this supplier. If the supplier holds orders for review, the email is sent once you approve the order.

Test orders are emailed too, with "TEST EMAIL:" at the start of the subject, so a test order reaches this supplier's real address. Test your setup explains how to keep a test to yourself.

Next, create a rule that assigns order lines to this supplier, if you haven't yet.