Handling FTP connection errors

Need help with errors from your FTP connection? This article walks you through the basics.

If you want to use the method 'purchase orders by FTP' you need to fill in the credetials of your suppliers FTP server. After you have filled in the credentials of your suppliers FTP server, you can test the connection. When you test the connection, you should get a succes message. It is also possible to get a error message. In this article you will read how you can handle these errors.

Do you want more information on how to configure the 'Purchase orders by FTP'? Please read this article.

How to test your connection?

Before you can use the method 'purchase orders by FTP', you first need to test the connection.

  1. Fill in the FTP credentials of your suppliers FTP server

  2. Click on 'Test connection'

  3. If the connection works, you will see the following message:
    File test_file.txt was successfully placed on the supplier FTP server

  4. To be 100% sure, you can login to the FTP server and check if you can see the test file.

Do you see an error, please read the following solutions:

Cannot connect to sftp.domain.com:22. Error 110. Connection timed out

When you receive this error, it is possible that our IP is being blocked by the server. To fix this error, you need to whitelist our IP-addresses.

We use the following IP-addresses:



If you still get this error after you have whitelisted our IP-addresses, please contact our customer support.