Order and order line statuses
Each order line in Dropday has a status that shows where it is: waiting to be matched, held for your review, sent to its supplier, or shipped. Read what each status means and what you can do.
Where you see the status
Open the order under Orders and expand a product. The line's status badge and its Status field use the labels below, and the order's event log uses the same labels for each entry. Find and read your orders explains the order page.
Through the Dropday API, GET orders/{reference} returns each order line with its status history.
What the statuses mean
Before the line is sent
Pending: the order was received, and the line hasn't been matched to a rule or sent yet.
Ruled: the line matched a rule. The status usually moves on to the result of the send.
No rule: the line matched none of your rules and isn't sent to any supplier. The label also appears on the order in the orders list.
Pending for review: the line's supplier holds orders for review, and the line waits until you approve it.
Declined: the line was held for review and you clicked Decline order. It isn't sent.
Deleted: you deleted the line while it was pending review.
After a send
Forwarded: the line was sent. That covers a sent email, a successful API call or FTP upload, and a supplier who is connected to the Supplier Portal. When every send action succeeds, the status stays Forwarded.
Partially forwarded: at least one send action for the line succeeded and another didn't, for example when the supplier has both an email and an API Call and only one of them succeeds. With an API Call that runs per product, it also means this product's call succeeded while the call for another product failed; that other product shows Failed.
Failed: a send action didn't succeed. The API call or the FTP upload failed, your own email account failed to send, or the Supplier Portal action ran while the supplier isn't connected. An email that never leaves Dropday is logged as Fail.
skipped: an API Call wasn't made because its condition wasn't met. Dropday treats the call as handled, and the supplier's other actions can still run.
After shipment
Shipped: the supplier marked the order as shipped. This status replaces the previous one on the badge.
Only in the event log
Edited: appears only in the event log. The badge keeps the previous status.
approved and resent: appear when you approve or resend a line. The badge then follows the result of the send.
Completed and Partially completed are the old names for Forwarded and Partially forwarded.
What you can do
A line wasn't sent: An order line was not sent to a supplier explains each cause and what you can do.
A line waits for review: approve or decline it on the order. Review and approve held orders takes you through it. Send orders automatically or after review explains the setting.
A send action failed, or a sent order must go again: resend it to the supplier. Dropday then runs the supplier's current delivery methods again for the order's lines. A send to a supplier failed helps you find out why a send action failed.